Privacy Policy

Privacy Policy

Effective: January 1, 2020

 

That Designs (ARS General Trading WLL) care about our customers and know that your privacy is important to you. This Privacy Policy ("Privacy Policy") is our way of sharing how we collect your information, why and how we use it.

 Scope of Application

This Privacy Policy applies to your use of our websites and mobile websites (together, the "Site") and our mobile applications (together, the "App," and together with the Site, the "Service"). The Service includes websites and mobile applications operated by That Designs ("That", "we" or "us").

 Collecting Personal Information and its use:

We may collect the following information:

Information you give to us:

  • Your name, contact details and profile information (such as your email address, mailing address, phone number, password, date of birth, gender, location, and preferred language)

  • Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)

  • Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)

  • Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)

Why we collect it:

Registration

We need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site and the App, and to fulfill our contract with you when you place an order.

Accept payment, fulfill orders, provide refunds

We use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.

Sending you account information

We need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, the App, or the terms and policies that apply to them.

To offer an improved user experience

We use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience.

Analytics, training and quality assurance

We may use information you provide to us to train our staff, improve our services and offerings, and perform other internal analytics and performance monitoring.

Communication, marketing and advertising

We may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, contests or other promotional activities.

Information we collect from your use of the Site or the App

Purchase history and saved items (such as what you bought and what you've placed in your cart or saved)

Log data and device information (such as details about how you've used the Site or the App, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, location data and page/product views or clicks)

Geo-location information (such as browser information or mobile GPS information)

Cookies and similar technologies (such as pixels, and mobile identifiers)

Why we collect it:

To provide customer service and process returns

We use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you've had a great customer experience.

To offer an improved user experience

We use your log data and device information to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience.

To create and maintain a secure environment

We use automatically collected information to comply with applicable law and to measure the adequate performance of our contract with you.

Analytics, training and quality assurance

We may use automatically collected information to train our staff, perform internal analytics, detect and prevent fraud and improve our services and offerings.

Communication, marketing and advertising

We may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you.

When We Share Your Information

We share your information with the following categories of recipients as an essential part of being able to provide the Site, the App, the Service and related services and offerings, including customer service, to you:

  • Companies and individuals that help us deliver our products to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies.

  • Professional service providers who help us run our business, such as marketing companies, software vendors, consultants, and advertising partners.

  • Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings.

  • Government and law enforcement agencies, to comply with a legal process or other legal or regulatory requirement; enforce our Terms of Use or other policies; or pursue available legal remedies or defend legal claims.

For Fraud Prevention

We may share information collected to protect you and us from fraud and theft to financial and other organizations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

Our Cookie Policy

New technologies are emerging on the Internet that help us deliver customized visitor experience. We may use such new technologies, including cookies or other technologies, to remember your information when you use our services. We may use such technologies to analyze traffic, optimize performance and content and to provide an integrated and more personalized shopping experience for you. Cookies are small text files that are stored by your Internet browser on your computer. If you do not wish to receive cookies, you may configure your Internet browser to erase all cookies from your computer’s hard drive, block all cookies or to receive a warning before a cookie is stored.

 Direct Marketing and Behavioral Advertising

We may directly send you marketing communications and materials by email, postal mail and other channels to keep you informed of new products, promotions, and to provide other information we think may be of interest to you. You can stop receiving direct marketing messages from us at any time through your preferences or by clicking any "unsubscribe" link in any marketing message you receive from us.

 Our Security Measures

The security of your information is important to us. We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Encryption technology, including current industry-standard encryption protocols, is used to protect personal information. We encourage you to take reasonable measures to protect your password and your computer to prevent unauthorized access to your account.

Keeping Your Information

We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other permissible purposes. When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.

Children's Privacy

We respect children’s privacy and do not knowingly collect information on children under the age of 13.  

Changes to this Privacy Policy

We may change this Privacy Policy from time to time to reflect new ways that we process your information. The modified Privacy Policy will be effective immediately upon posting on the Service. If we make significant changes that affect your information, we will provide you notice of such changes through the Site, the App, by email, or some other means of contact.

How to Contact Us

We always want to hear from our customers - especially with questions, comments or concerns about our privacy practices. Please don't hesitate to contact us at That Designs, Plot 106, Ali Al Salem Street, Jibla, Kuwait City or call us on (+965) 6585-8511.